Please be aware that stated website delivery charges apply to ONLINE ORDERS ONLY and not to purchases made at any of our Garden Centres.
We are dedicated to your total shopping satisfaction. For any enquiries about an order, a delivery, or comments about our website service please email us at firstname.lastname@example.org or call 01920 870811 and quote your order number (if applicable).
Our full delivery policy can be found below as well as our delivery terms & conditions at the base of the page. Please contact us directly for all premium delivery enquiries. Please note that we do not deliver to destinations outside of the United Kingdom
FREE Standard Delivery on orders of £75 and above*
Every effort is made to deliver extra large purchases such as furniture sets and bulk bags within 10 working days.
Small Items - Gift Vouchers & Seeds
- Orders below £25 - £2.50
- Delivery estimate approx 2-4 working days by Royal Mail (Vouchers - 1st Class Recorded)
- Orders above £25 and below £50 - £3.50 for 1 item
- Delivery estimate approx 2-4 working days by Royal Mail
- Orders above £50 and below £75 - £4.95
- Delivery estimate approx 2-4 working days by Parcelforce
- Orders below £75 - £4.95
- In stock Items - delivery estimate approx 2-5 working days (Mon-Fri) via Pallet Delivery Agent.
- Supplier Direct Items - delivery estimate 10-21 working days (Mon-Fri) via Pallet Delivery Agent or Supplier's Own Courier.
*Please note, our Forest Garden & Kelkay Supplier Direct products maybe listed at a higher price online to instore, this includes a direct delivery charge from the supplier. Items purchased in store and delivered from the store will be delivered for a lower price.
Forest Garden & Kelkay
While every effort is made to deliver extra large purchases such as garden furniture, indoor furniture and bulk bags within 10 working days, it may take longer. If delivery is likely to exceed this estimate, we will contact you within 2 days of the order being placed. Dates for delivery are estimates only and are not guaranteed. Details of delivery including any costs are set out on the website product pages, under the details tab. We are not responsible for delays outside our control. If delivery of the goods is delayed by an event outside our control we will contact you as soon as possible, however we will not be liable for delays in arrival of goods. If substantial delays are expected you may contact us to cancel the order and receive a refund. (Some extra large items are delivered on a pallet, please note; no packaging or rubbish will be removed by the courrier.)
If nobody is available to accept the goods at the delivery address provided, a card will be left for you to re-arrange delivery (Monday to Friday ONLY). If you do not re-arrange delivery within the time specified by the courier, further costs may apply. The goods will be your responsibility from the time we deliver, or first attempt to deliver the goods to the delivery address given on your order.
Information given on your order is used to address delivery of the goods therefore it is your responsibility to ensure all details including contact telephone numbers are correct when placing your order. Certain orders may be dispatched directly from our suppliers or from various locations, this may lead to more than one delivery to complete your order.
Please note that orders placed on a Friday may not be processed until the following Monday and that orders placed on a Friday before a Bank Holiday may not be processed until the next working day. Delivery estimates for orders placed after 2pm are calculated from the next working day onwards and not from the day that the order was placed.
All furniture (except folding items) are supplied in flat-pack form unless otherwise stated. We will deliver the goods to the address specified in your order. It is important that the address is accurate and entered in full where possible as this will act as your address label. Please be precise as to where you wish goods to be left should you be out when we deliver. We cannot accept responsibility for any loss or damage to goods once they have been delivered in accordance with your instructions.
Premium dispatch options for a product can be found on each qualifying product page. We deliver most items Monday to Friday, 8am-5pm. Please contact us for arrangements outside of these hours.
In certain mixed orders, products may be sent from multiple locations and therefore may arrive separately. This will not affect your cost of delivery.