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Garden Centre Update

Social Distancing Measures

UPDATE 13/10/2020

During these uncertain times, we continue to put the safety of our customers and colleagues at the centre of everything we do. With this in mind and following the government directive, from Friday 24th July it will become mandatory to wear a face covering whilst shopping in our garden centres. If you're part of the governments list of approved exceptions, you will not be required to wear a face covering in store.

We would also request that wherever possible you continue to maintain the 2 metre social distancing from other customers and colleagues, our markings are visible throughout the centres. Our below guidelines are still in effect.

Great Amwell

Garden centre opening hours are as usual

Café VH is closed until further notice

The Windmill Café is open from 9:30am to 4:30pm daily

Click & Collect available at www.vanhage.co.uk

Chenies

Garden centre opening hours are as usual

Café VH opening hours are as usual, takeaway service only

Click & Collect available at www.vanhage.co.uk

Peterborough

Garden centre opening hours are as usual.

Café VH is open from 9:30am to 4:00pm daily

Click & Collect available at www.vanhage.co.uk

We would like to take this opportunity to thank you for supporting your local business and in advance for adhering to these new government guidelines

We are pleased to announce that all of our Garden Centres are now open, back to our standard opening hours. During the period we’ve been closed, our teams have been busy serving the local community by delivering plants, compost and gardening equipment orders via our website and telephone, which we will continue to do to service anybody self-isolating.

Please be aware that whilst our garden centres are open, our Toilet facilities will remain limited to one cubicle for Male, Female & Disabled at Great Amwell. Our Animal Gardens will remain closed until further notice.

ALL OF OUR GARDEN CENTRES ARE NOW OFFERING CLICK & COLLECT

Now that we’re allowed to open, we’ve had to make some changes in store to ensure that we keep our colleagues and customers as safe as possible utilising social distancing. We’ve listed our range of measures below and would ask that all customers read these carefully before coming to visiting us so we can make everyone’s visit a safe and enjoyable one.

Guidelines:

We’re limiting the number of people into the garden centre at one time. This may result in having to queue at the front of the centre.
Our shopping trollies will be wiped down and handed to you at the entrance.
Only two people from the same household will be allowed into the garden centre (Great Amwell ONLY). We ask that other members of your party remain in you vehicle or safely at home. Wherever possible we’d also ask that children are not brought to the garden centre as this time.
We ask that all customers strictly respect the 2m social distancing rules in store, we’ve provided signs and floor markings to assist with this throughout the centre. There will also be regular announcements via our tannoy to remind everyone about social distancing.
We’ve installed protective screens for our till areas, these are for the protection of both our colleagues and customers. Alongside this all staff have the relevant PPE available, and as such you may see some of our staff wearing full face masks or shields.
We’d love the majority of customers to wherever possible pay by Card and especially contactless, we’ve increased our contactless limit to £45 and with Apple Pay the limit is much higher.
We’ve had to change the facilities we have available to customers to ensure we can maintain the safest environment for everyone, as such the follow facilities will remain closed:
- Café VH, Toilets, Mini-Farm (Great Amwell), Zoo (Great Amwell) & Miniature Railway (Great Amwell)
Some concessions available on each site are delaying their opening, we’d therefore ask you to divert all contact directly to them via either their individual websites or telephone numbers

Catering

Great Amwell - The Windmill Takeaway Hut is open within the courtyard at Great Amwell, serving a selection of hot/cold drinks, smoothies, sandwiches, cakes, snacks etc. Accessible from the car park, with outdoor seating in our spacious courtyard. The Windmill is card payment only. Unfortunately the Windmill is unable to accept the Van Hage plus card at this time.

Chenies - Cafe VH is open at Van Hage Chenies, serving a selection of hot/cold drinks, sandwiches, cakes, snacks etc. With outdoor seating in the courtyard. Wherever possible we would prefer customers to pay using card. Unfortunately the Cafe is unable to accept the Van Hage plus card at this time.

Peterborough - Cafe VH will remain closed for the time being. We're reviewing this frequently and will update you when we feel it's appropriate to reopen the Cafe.

Van Hage plus

We realise we had a lot of customers with valid Van Hage plus cards whilst we were closed, so we’ve extended all active memberships by 2 extra months, so that you can continue to enjoy your member benefits straight away. We’ve already done this for you automatically so there is no need to do anything other than enjoy your shopping visit to Van Hage.

We’d like to thank each and every one of our valued customers for your support while we have been closed and look forward to welcoming you back your Van Hage Garden Centre.

The Van Hage Family & Board of Directors

Please find our opening risk assessment here

Our award winning Garden Centres

With three UK Garden Centres and a fantastic online Garden Centre we are here to help you with your horticultural needs. Our staff are friendly and knowledgeable and look forward to introducing you to the exciting range of garden supplies for sale at our online Garden Centre and in-store.