Please be aware that stated website delivery charges apply to ONLINE ORDERS ONLY and not to purchases made at any of our Garden Centres.
We are dedicated to your total shopping satisfaction. For any enquiries about an order, a delivery, or comments about our website service please email us at email@example.com or call 0800 111 4633 and quote your order number (if applicable).
FREE Standard Delivery on orders of £100 and above*
Orders under £100
*Please note, our Forest Garden & Kelkay Supplier Direct products maybe listed at a higher price online to instore, this includes a direct delivery charge from the supplier. Items purchased in store and delivered from the store will be delivered for a lower price.
While every effort is made to deliver extra large purchases such as garden furniture, indoor furniture and bulk bags within 10 working days, it may take longer. If delivery is likely to exceed this estimate, we will contact you within 2 days of the order being placed. Dates for delivery are estimates only and are not guaranteed. Details of delivery including any costs are set out on the website product pages, under the details tab. We are not responsible for delays outside our control. If delivery of the goods is delayed by an event outside our control we will contact you as soon as possible, however we will not be liable for delays in arrival of goods. If substantial delays are expected you may contact us to cancel the order and receive a refund. Some large, bulky or heavy items are delivered on a pallet, please note; no packaging, rubbish or pallets will be removed by the courier.
If nobody is available to accept the goods at the delivery address provided, goods will return to our depot until an alternative date can be arranged (Monday to Friday ONLY). If you do not re-arrange delivery within the time specified by the courier, further costs may apply. The goods will be your responsibility from the time we deliver, or first attempt to deliver the goods to the delivery address given on your order. Information given on your order is used to address delivery of the goods therefore it is your responsibility to ensure all details including contact telephone numbers are correct when placing your order. Certain orders may be dispatched directly from our suppliers or from various locations, this may lead to more than one delivery to complete your order.
Please note that orders placed on a Friday, Saturday or Sunday may not be processed until the following Monday and that orders placed on a Friday before a Bank Holiday may not be processed until the next working day. Delivery estimates for orders placed after 2pm are calculated from the next working day onwards and not from the day that the order was placed.
All furniture (except folding items) are supplied in flat-pack form unless otherwise stated. We will deliver the goods to the address specified in your order. It is important that the address is accurate and entered in full where possible as this will act as your address label. Please be precise as to where you wish goods to be left should you be out when we deliver. We cannot accept responsibility for any loss or damage to goods once they have been delivered in accordance with your instructions.
Premium dispatch options for a product can be found on each qualifying product page. We deliver most items Monday to Friday, 8am-5pm. Please contact us for arrangements outside of these hours.
In certain mixed orders, products may be sent from multiple locations and therefore may arrive separately. This will not affect your cost of delivery.