Delivery Information

Please be aware that stated website delivery charges apply to ONLINE ORDERS ONLY and not to purchases made at any of our Garden Centres.

Our full delivery policy can be found below as well as our delivery terms & conditions at the base of the page.  Please note that we do not deliver to destinations outside of the United Kingdom.

FREE Standard Delivery on orders of £100 and above*

Items such as Christmas, gift and homeware may only be available to order if you live within the catchment area of one of our Van Hage centres. 

Extra large purchases such as furniture sets can be delivered within 10 working days and this can be ordered on a national scale. 

Gift Vouchers / Gift Cards

  • Orders under £100 - £4.99 delivery charge
  • Orders over £100 - FREE delivery
  • Delivery estimate approx. 3-5 working days

Orders under £100

  • Delivery charge within 10 miles - £20 per order 
  • Delivery charge from 10-15 miles - £30 per order 
  • Delivery estimate approx. 5-7 working days
*Orders above £100
  • FREE* Delivery on most orders
  • Garden Furniture Sets over £1,000 qualify for delivery
  • Garden Furniture Sets under £1,000 will incur a £50 delivery charge.
  • Delivery estimate approx.10-14 working days
Extra Large Items - Furniture Sets, Bulk Bags, Large BBQ's, Large Water Features etc.
  • In stock Items - delivery estimate approx 10-14 working days (Mon-Fri) via our Shift delivery partners. Delivery to your garden or nominated place.
  • Free delivery on garden furniture available on items over £1,000
Supplier Direct Items
  • Delivery estimate 7-28 working days (Mon-Fri) via Pallet Delivery Agent (Kerbside only) or Supplier's Own Courier.

Forest Garden & Kelkay

*Please note, our Forest Garden & Kelkay Supplier Direct products maybe listed at a higher price online to instore, this includes a direct delivery charge from the supplier. Items purchased in store and delivered from the store will be delivered for a lower price.

Rolawn Home Delivery Service

Rolawn will contact customers directly to advise delivery date and any detailed delivery information to ensure safe access to given address to unload goods. Delivery to UK mainland only. Deliveries are made between 8am-6pm kerbside only, Monday - Friday. Rolawn Turf, bulk bags and pallets are non-returnable. Current delivery timescale is 7-10 working days. (Working days are Mon-Fri excluding bank holidays)

Delivery Terms

While every effort is made to deliver extra large purchases such as garden furniture, indoor furniture and bulk bags within 10 working days, it may take longer. If delivery is likely to exceed this estimate, we will contact you within 2 days of the order being placed. Dates for delivery are estimates only and are not guaranteed. Details of delivery including any costs are set out on the website product pages, under the details tab. We are not responsible for delays outside our control. If delivery of the goods is delayed by an event outside our control we will contact you as soon as possible, however we will not be liable for delays in arrival of goods. If substantial delays are expected you may contact us to cancel the order and receive a refund. Some large, bulky or heavy items are delivered on a pallet, please note; no packaging, rubbish or pallets will be removed by the courier.

If nobody is available to accept the goods at the delivery address provided, goods will return to our depot until an alternative date can be arranged (Monday to Friday ONLY). If you do not re-arrange delivery within the time specified by the courier, further costs may apply. The goods will be your responsibility from the time we deliver, or first attempt to deliver the goods to the delivery address given on your order. Information given on your order is used to address delivery of the goods therefore it is your responsibility to ensure all details including contact telephone numbers are correct when placing your order. Certain orders may be dispatched directly from our suppliers or from various locations, this may lead to more than one delivery to complete your order.

Please note that orders placed on a Friday, Saturday or Sunday may not be processed until the following Monday and that orders placed on a Friday before a Bank Holiday may not be processed until the next working day. Delivery estimates for orders placed after 2pm are calculated from the next working day onwards and not from the day that the order was placed.

All furniture (except folding items) are supplied in flat-pack form unless otherwise stated. We will deliver the goods to the address specified in your order. It is important that the address is accurate and entered in full where possible as this will act as your address label. Please be precise as to where you wish goods to be left should you be out when we deliver. We cannot accept responsibility for any loss or damage to goods once they have been delivered in accordance with your instructions.

We deliver most items Monday to Friday, 8am-5pm. Please contact us for arrangements outside of these hours.

In certain mixed orders, products may be sent from multiple locations and therefore may arrive separately. This will not affect your cost of delivery.

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