Can I just show up on the day?
Yes, booking is not necessary. Please do make sure you arrive early during our peak times, weekends and the week before Christmas.
Where do I go when I arrive at the Grotto?
Please join the queue which will be signposted.
Will I receive a present?
You will receive an Exclusive Van Hage 2016 badge.
Are we allowed to take pushchairs in?
Yes – space permitting, otherwise the Elves will assist you.
If a member of your party has a special requirement, please notify customer services prior to your arrival.
I would like to book for a class of school children
Please contact our Customer Services who will happily make arrangements for you. You can contact them via email email@example.com or call 01494 764545