Delivery Terms & Conditions
Delivery is available to UK mainland addresses only.
Turf deliveries are Tuesday to Friday between 7am and 6pm.
If delivery has not arrived by 3pm on agreed day, please call us on 0845 604 6060 if you require an estimated time of arrival.
It is preferable that the customer is available at the delivery address to accept the delivery.
Customer must also provide safe access to the point of unloading.
Rolawn is able to deliver if the customer is not present, but in these circumstances we can accept no liability for any deterioration in or theft of any of the items delivered. Neither can we accept responsibility for the consequences of the positioning of the pallets or bulk bags by the delivery driver.
Once we have received an order, Rolawn Customer Services will aim to make initial contact with the customer within 48 hours or less*.
*Rolawn Customer Services must speak with the customer regarding access, as failed deliveries can incur additional charges.
Please note failed delivery owing to incorrect information being provided may result in a £30 per pallet abortive haulage cost being charged