Terms & Conditions

Welcome to VanHage.co.uk. These terms and conditions apply to the use of this website. By accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.

Before you place an order, if you have any questions relating to these terms and conditions please contact our Customer Service Representatives by e-mail, or call us on 01920 870811 between 10am and 4pm Monday to Friday (please note that all calls to our Customer Services Representatives will be charged at the standard rate).

Definitions

"Conditions" means these terms and conditions and the Special Conditions;

"Product" means a product displayed for sale on the Website;

"Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided;

"Special Conditions" means the terms and conditions in the Product Description;

"Users" means the users of the Website collectively;

"Personal Information" means the details provided by you on registration;

"We/us" means The Van Hage Garden Company Ltd;

"Website" means the website located at www.vanhage.co.uk or any subsequent URL which may replace it;

"Cookies" means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer;

"United Kingdom" means England, Wales, Scotland, Northern Ireland and the Channel Islands and "You" means a user of this Website.

Use of the website

Access:

You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions. Information entered by you:

You warrant that:

• The Personal Information which you are required to provide when placing an order as a customer is true, accurate, current and complete in all respects;

• You will notify us immediately of any changes to the Personal Information by contacting our Customer Service Representatives by e-mail, or calling us on 01920 870811 between 10am and 4pm Monday to Friday.

Event Terms & Conditions

Customers who have booked online must present their printed ticket/s with its unique reference number/s to ensure entry into the event. Skating takes place in all weather, bookings are non-refundable and non-transferable. If a session is canceled by Van Hage, ticket holders will be offered places on an alternative session up to the value of the original tickets. If this is not possible by Van Hage, a full refund will be given. A refund will only be given on presentation of the original tickets within 28 days of the canceled session. It is your responsibility to ascertain whether an event has been canceled and the date and time of any rearranged event. By buying these tickets you are agreeing to the Van Hage privacy policy and terms and conditions. Customers should arrive at least 20 minutes before the start of your skating session. The length of each session is as outlined in the event details. It is your responsibility to check your tickets; mistakes cannot always be rectified. We will not be responsible for any tickets that are lost or stolen. Children younger than 8 must be accompanied by an adult on the ice (one adult for every three under 8's). Customers skate at their own risk. Skaters must wear suitable clothing including gloves and thick socks. For safety regulations the rink has a maximum number of skaters for each session.

Online Offer Terms & Conditions

Free storage bag with all artificial trees up to 7ft

This offer is only available when purchasing online through our website and is limited to one free storage bag per order. Offer only available when buying artificial Christmas trees up to 7ft. The free storage bag will be automatically added to your basket if your order qualifies for the offer.