Delivery Information

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Delivery Information

Please be aware that stated website delivery charges apply to ONLINE ORDERS ONLY and not to purchases made at either of our Garden Centres.

We are dedicated to your total shopping satisfaction. For any enquiries about an order, a delivery, or comments about our website service please email us at van.hage@vanhage.co.uk or call 01920 870811 and quote your order number (if applicable).

Our full delivery policy can be found below as well as our delivery terms & conditions at the base of the page. Please contact us directly for all premium delivery enquiries.

Please note that we do not deliver to destinations outside of the United Kingdom.

PRODUCT	DELIVERY COST	DELIVERY ESTIMATE	DELIVERY METHOD
Garden Furniture & BBQs - Orders of £100 & Above - Orders below £100 - Premium Delivery	FREE £5.95 £75	Within 10 Working Days Within 10 Working Days Within 10 Working Days	1-Man Courier 1-Man Courier 2-Man Courier
Interior Furniture & Saunas - Orders of £100 & Above - Orders below £100 - Premium Delivery	FREE £5.95 POA	Within 10-20 Working Days Within 10-20 Working Days Within 10-20 Working Days	1-Man Courier 1-Man Courier 2-Man Courier
Birdcare, Tools & Equipment - Orders of £100 & Above - Orders below £100	FREE £5.95	Within 5 Working Days Within 5 Working Days	Postal Courier Postal Courier
Garden Machinery - Orders of £100 & Above - Orders below £100	FREE £5.95	Within 2-3 Working Days Within 2-3 Working Days	1-Man Courier 1-Man Courier
Gift Vouchers - Orders of £100 & Above - Orders below £100	FREE £1.50	Within 1-2 Working Days Within 1-2 Working Days	Royal Mail 1st Class Recorded Royal Mail 1st Class Recorded

DELIVERY TERMS & CONDITIONS

While every effort is made to deliver large purchases such as garden furniture, interior furniture and barbecues within 10 working days, it may take longer. If delivery is likely to exceed this estimate, we will contact you within 2 days of the order being placed.

Please note that orders placed on a Friday will not be processed until the following Monday and that orders placed on a Friday before a Bank Holiday will not be processed until the next working day. Delivery estimates for orders placed after 2pm are calculated from the next working day onwards and not from the day that the order was placed.

All furniture (except folding items) are supplied in flat-pack form unless otherwise stated. We will deliver the goods to the address specified in your order. It is important that the address is accurate and entered in full where possible. Please be precise as to where you wish goods to be left should you be out when we deliver. We cannot accept responsility for any loss or damage to goods once they have been delivered in accordance with your instructions.

Premium dispatch options for a product can be found on each qualifying product page. We deliver most items Monday to Saturday, 9am-6pm. Please contact us for arrangements outside of these hours.

In certain mixed orders, products may be sent from multiple locations and therefore may arrive separately. This will not affect your cost of delivery.